Everbest Reserve Terms & Conditions

Effective Date: 24 September 2026

1. About Everbest Reserve

Everbest Reserve is a customer loyalty program organized by PT Everbesindo Surya Jaya ("Everbest", "we", "us", or the "Company") and applies to qualifying purchases across participating official channels for the Everbest, evb*, and Tracce brands.

As an Everbest Reserve member, you can enjoy various benefits, including point accumulation, point redemption, tier-based rewards, exclusive offers, and other advantages across all participating brands in accordance with applicable terms.

By registering as an Everbest Reserve member, you represent that you have read, understood, and agreed to these Terms & Conditions.

2. Membership Eligibility

To become an Everbest Reserve member, you must meet the following criteria:

1. Be at least 17 years of age.
2. Possess an active email address.
3. Possess an active telephone number.
4. Provide true, complete, and up-to-date information.
5. Membership in Everbest Reserve is free of charge.
6. Each customer is permitted to hold only one (1) account registered under one unique email address and one unique telephone number.
7. Membership is personal to you and non-transferable.

3. How to Join

You can join the Everbest Reserve program through:

1. Official Everbest website (www.everbestgroup.com);
2. Official evb* website (www.evbshoes.com);
3. Official Tracce website (www.tracceshoes.com);
4. Participating official Everbest, evb*, and Tracce retail stores;
5. Other official channels designated by Everbest.

Upon successful registration, your account will be activated and ready to enjoy the benefits and rewards of the Everbest Reserve Program.

4. Membership Tiers

The Everbest Reserve Program consists of three membership tiers: Bronze, Silver, and Gold. Each tier carries distinct requirements and benefits as outlined below:

PT Everbesindo Surya Jaya reserves the right to update and adjust membership tiers in accordance with the Everbest Reserve Program Policy.

Tier Validity:

1. Bronze Tier: Unlimited validity (does not expire).
2. Silver Tier: Valid for 12 (twelve) months.
3. Gold Tier: Valid for 12 (twelve) months.

Members may upgrade their membership tier upon fulfilling the applicable transaction requirements.

To maintain your membership tier, you must meet the transaction requirements during the evaluation period designated by Everbest. If the requirements are not met, Everbest reserves the right to adjust your membership tier according to the Program regulations.

Information regarding the benefits, requirements, and terms for each membership tier is available on participating official websites, the Everbest Reserve Member Portal, or other official communication channels.

5. Earning Points

Members can earn points through qualifying transactions and other eligible activities in accordance with Everbest Reserve Program terms.

Everbest reserves the right to specify certain transactions, products, services, or activities that are ineligible for earning points.

Points are awarded for qualifying purchases made via:

1. Participating official websites;
2. Participating official stores.

Points will be credited once the transaction has been successfully verified, subject to the following timeline:

1. In-Store Transactions: Points are credited after successful transaction verification.
2. E-Commerce Transactions: Points will be credited no earlier than 7 (seven) business days after the order is received by the customer, provided the transaction is not subject to a pending return, exchange, or refund request.

Everbest reserves the right to adjust or void points if:

1. A transaction is canceled;
2. A product is returned;
3. A transaction is refunded;
4. A system error occurs;
5. Misuse or abuse of the Everbest Reserve Program is identified.

6. Point Validity

Points are valid for 12 (twelve) months from the date they are earned. Point validity cannot be extended under any circumstances. Expired points will automatically lapse and cannot be reused or restored. Members are responsible for monitoring their point balances and expiration dates via their Everbest Reserve account.

7. Point Redemption

Members may redeem points via the Everbest Reserve Member Portal for:

1. Shopping vouchers;
2. Rewards;
3. Other benefits as determined by Everbest.

Redemptions are subject to the mechanisms in effect at the time of redemption.

Point Conditions:

1. Cannot be redeemed for cash;
2. Non-transferable;
3. Cannot be sold or bartered;
4. Hold no monetary value.

8. Vouchers & Rewards

Vouchers and rewards obtained through Everbest Reserve may only be used in accordance with their respective terms and conditions.

Rewards can only be redeemed by the registered Member. Reward redemption is subject to product availability as well as applicable promotional terms and conditions.

Unless explicitly stated otherwise by Everbest, rewards cannot be combined with other promotions.

Each voucher carries its own expiration date. Expired vouchers cannot be extended, restored, or reissued.

Redeemed vouchers and rewards are non-cancellable, non-returnable, non-refundable for cash, and non-transferable.

9. Promotions

Everbest may run special promotions for members from time to time. Each promotion carries its own specific terms and conditions.

Vouchers, points, or other benefits may be used in conjunction with select promotions only if explicitly permitted under that promotion's terms.

Everbest reserves the right to determine which promotions may or may not be combined.

10. Product Returns & Adjustments

If a transaction is canceled, returned, exchanged (pursuant to applicable policies), or refunded, Everbest reserves the right to adjust membership benefits, including but not limited to:

• Canceling or deducting points earned from the transaction;
• Canceling or adjusting vouchers, rewards, or other benefits derived from the transaction;
• Re-evaluating membership tier eligibility in accordance with Program rules.

In the event of a partial cancellation or return, points, vouchers, rewards, and other membership benefits will be recalculated based on the final, valid transaction value.

Product returns and exchanges are governed by our standard Return Policy and After Sales Policy. Approved returns may result in adjustments to points, vouchers, rewards, or other associated membership benefits.

Everbest reserves the right to audit and adjust membership benefits upon identifying transactions that are canceled, returned, abused, or non-compliant with Everbest Reserve Program terms.

11. Communications & Privacy

By enrolling in Everbest Reserve, you consent to receive communications regarding the Program, including membership status updates, point balances, vouchers, rewards, promotions, and program updates. Communications may be sent via email, WhatsApp, website notifications, or other official communication channels. You may opt out of receiving marketing communications in accordance with applicable settings; however, Everbest reserves the right to continue sending non-promotional communications relating to your account or operational transactions.

Personal data collected under the Everbest Reserve Program will be processed in accordance with the Everbest Privacy Policy and applicable laws and regulations. By participating in this Program, Members grant consent to PT Everbesindo Surya Jaya to collect and process their personal data for program administration, benefit delivery, program-related communication, and statutory compliance purposes.

12. Member Responsibilities

Members are responsible for maintaining the confidentiality and security of their account credentials, including registered email address, telephone number, verification codes (OTP), and any other access credentials. Members must ensure their account information remains accurate and updated at all times.

Members must ensure that information regarding the Everbest Reserve Program is obtained solely through official channels, including our official websites, applications (if available), official stores, Customer Care, or official communications.

Everbest assumes no liability for any losses, unauthorized account access, or compromised transactions resulting from a Member's failure to secure account details, disclosure of information to third parties, or reliance on unauthorized sources.

13. Program Misuse & Fraud

Everbest reserves the right to audit, verify, and adjust accounts upon suspecting any activity that violates Everbest Reserve Program rules.

Violations include, but are not limited to:

• Maintaining multiple accounts;
• Impersonating or using another individual's identity;
• Fictitious transactions;
• Transaction manipulation;
• "Split billing" designed to unfairly gain Program benefits;
• Misuse of vouchers, points, rewards, or promotions;
• System abuse or technical manipulation;
• Any other conduct detrimental to Everbest or other Members.

Everbest reserves the right to contact Members to verify transactions, voucher usage, point accruals/redemptions, or related activities if errors, irregularities, or misuse are suspected. Members are required to provide reasonable supporting documentation upon request for verification purposes.

In the event of a confirmed violation, Everbest reserves the right to take measures including, but not limited to:

• Denying point accrual;
• Deducting or voiding points;
• Revoking vouchers, rewards, or accrued benefits;
• Suspending or terminating membership;
• Pursuing further remedies in accordance with Program rules and applicable laws.

In disputes regarding points, vouchers, rewards, membership benefits, or alleged program violations, Everbest reserves the right to reach a determination based on its transaction records and system logs. Everbest's decision shall be final, provided it complies with applicable law.

14. Program Modifications & Force Majeure

Everbest reserves the right to modify, amend, suspend, or terminate all or any part of the Everbest Reserve Program at any time, including membership benefits, point accrual/redemption mechanics, rewards, vouchers, tier structures, or other program terms.

Notices of modifications will be posted via participating official websites, the Member Portal, or official communication channels.

Everbest reserves the right to correct, cancel, or adjust points, vouchers, rewards, benefits, or tier statuses resulting from system errors, technical glitches, administrative mistakes, or circumstances causing benefits to be issued contrary to program rules.

Everbest shall not be liable for any failure, delay, or disruption in executing the Everbest Reserve Program resulting from causes beyond its reasonable control, including natural disasters, fire, flood, system or communication network outages, third-party service failures, governmental actions, or events of force majeure.

15. Account Termination

Membership may be terminated upon the occurrence of any of the following:

• Voluntary account deletion requested by the Member;
• Breach of these Terms & Conditions;
• Misuse or abuse of the Everbest Reserve Program;
• Discontinuation of the Everbest Reserve Program;
• Decease of the Member.

In the event of a Member's death, the Everbest Reserve account will be closed, and all remaining points, vouchers, rewards, and accrued benefits shall lapse without right of transfer, inheritance, or cash payout, unless otherwise determined by Everbest or required by law.

Data deletion will be conducted in accordance with the Everbest Privacy Policy and statutory regulations.

16. Contact Us

PT Everbesindo Surya Jaya

Customer Care Phone: (021) 2252-9393
WhatsApp: +62 812-8770-9393
Email: customercare@everbestgroup.com

EVERBEST TOWER
Jl. Atang Sanjaya No. 21 Benda, Kota Tangerang
Banten 15125 – Indonesia

Operating Hours:
Monday – Friday, 09:00 – 18:00 WIB (excluding national holidays).